Support and help centre
A human answer when you need one
Support tickets inside the app with file attachments, and a public help centre in Arabic and English.
What you get
And in every case
A full snapshot before every campaign
Before we edit a price we store the whole product: name, description, keywords, categories, barcode. Undo restores all of it, not just the price.
We write only the fields we send
Edits go through the Zid API, so we change the price fields alone and leave the rest of the product exactly as it is.
A mandatory preview
No operation touches the catalogue without a preview and a confirmation. You can download the preview as CSV and review it with your team first.
A log for every product
Every campaign keeps a record: what applied, what failed and why, in Zid's own words. If one product is rejected it fails alone — it does not stop the campaign.
Ready to try it?
Install the app and start with a campaign on a single product.
